Privacy Policy

Introduction

Ebrahim Shaheen Law (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ebrahimshaheenlaw.ca or use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy legislation. By using our website or providing your personal information to us, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

Contact Form Submissions

• Full name
• Phone number
• Email address
• Practice area of interest
• Description of your legal matter

Website Analytics

We collect anonymized usage data through Google Analytics, including pages visited, time spent on site, browser type, device type, and general geographic location. This information does not personally identify you.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. See the Cookies section below for more detail.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To schedule and manage consultations
• To provide legal services you have requested
• To improve our website, services, and client experience
• To communicate with you about your legal matter or our services
• To comply with legal and regulatory obligations

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted transmission of data (SSL/TLS)
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

We do not sell, trade, or rent your personal information to third parties. We will never share your information except as described in this policy or as required by law.

Third-Party Services

Our website uses the following third-party services that may collect information:

• Google Analytics — collects anonymized website usage data to help us understand how visitors interact with our site. Google Analytics uses cookies to collect this information. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Cal.com — powers our online consultation scheduling. When you book a consultation, Cal.com processes the information you provide (name, email, and scheduling preferences) to manage your appointment. Cal.com's privacy policy governs their handling of this data.

Cookies

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our website (via Google Analytics)

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Right to access — you may request access to the personal information we hold about you
• Right to correction — you may request that we correct any inaccurate or incomplete personal information
• Right to withdraw consent — you may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions. We will inform you of the implications of withdrawing consent.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to two years unless a solicitor-client relationship is established, in which case retention is governed by the Law Society of Ontario's record-keeping requirements and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us: